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- DOA/defective items will be replaced w/ an identical item upon return of the defective item. We will make a replacement or credit depends on our inventory.
- Please request an RMA number via email for exchange. RMA (Return Merchandise Authorization) number is required for all returns.
- Defective items must be noticed within 7 days of the date you received it.
- The buyer will be responsible for all shipping charges and insurance when returning items unless the item was defective/wrong item.
- Units returned and found not to be defective will be returned at buyer expense.
- If the retail package has been opened, and item return for a refund is not defective will be subject to a 15% restocking fee.
- S/H & Insurance charges are non-refundable.
- All returned merchandise must be in original factory conditions, including all packaging materials, inserts and manuals, warranty cards (not filled-out) and all accessories.
- Please allow 3 business days after we receive the item to process your return.